If you are running a business, you know you need to train your employees. This doesn’t need convincing. But what if we tell you that you should also train your customers? The idea might sound counter intuitive but there are a number of reasons you should train your customers. Before you book training room rental or seminar room rental for the training of your customers, you may want to know how customer training programs can benefit your organization. So, here are the top 3 reasons you should train your customers.
1. Helps lower customer support expenses
Most of the issues that a customer may experience with the services they’ve brought are simple ones. However, if they have no alternate venue for problems, they will call the customer support of course. Getting too many calls on customer support is an easy way to increase the related department’s monthly bill. If you enlighten your customers of the nitty-gritty details what you can offer them, you will soon notice a considerable decrease in customer support bills.
2. Helps enhance customer loyalty
When you train your customers, it shows them that you care for their success. Maybe it would help save their time on learning how to use a new software tool. Or perhaps your training would help your customers troubleshoot a product easily. Either way, your customers would appreciate the initiative, not to mention that would help enhance customer loyalty.
3. Helps clear misconceptions about your products
This world is full of information just a few clicks away, but the risk of inaccurate material is quite high. Due to any erroneous or misleading information, the customers may have some incorrect ideas what you offer. They may express dissatisfaction with your services and not choose you in the future. Do you see the potential long-term harms this could cause? Customer training helps clear misconceptions about your products.
When it comes to education, one of the most overlooked aspects is the classroom environment. Whether it’s a school or a company, all the importance is given to the content and the instructor but the environment is neglected. Organizers don’t have the time (or resources) to invest in the environment. A simple solution to this is to seminar room rental service and let them take over your stress.
Here are three effortless ways to improve your training room.
You might be thinking to yourself, “What does a ‘clean’ classroom has to do with learning?” Psychology says that a clean classroom can help create a positive environment that is conducive to learning. Imagine a classroom with dust on the tables, messy bookshelves, and wrappers on the floor. Wouldn’t you want to run away from such a place? Such classrooms can impact learning and morale very negatively. You should training room rental so that they can easily take care of the cleanliness aspect.
2. Interactive Pin Boards.
A plain, dull classroom is uninviting; posters can be used to brighten up the atmosphere of the classroom. These posters could have information about the subject or even quotes that boost motivation. You can even put up a reminder for ‘No Talking’ or ‘No Phones’ on the pin boards. It would be beneficial to encourage students to submit informative posters to personalize their environment. This would also make a creative homework for them!
There should be a raised podium so that the instructor and the whiteboard are visible to all students. Often, if taller students are sitting in the front, the shorter students at the back have to crane their necks to see the board and eventually lose interest. This way the instructor can also keep a keen eye on the backbenchers!
A classroom’s physical learning environment is just as important as the psychological one. A great physical environment helps make a great first impression of the class. What’s more, it helps make learning easy and fun for the students. Whether you are booking classroom rental or training room rental, make sure the room is well-equipped to create a positive learning environment. However, just booking the right training venue isn’t enough. Here are some tips to improve the environment of any training room.
1. The comfort factor
Comfort is an important aspect of a good classroom or training room. The chairs should be soft so that the students are not uncomfortable on them. At the same time, they shouldn’t be too comfortable to put the student to sleep!
The classroom temperature should be just right; neither too cold nor too warm. You may want to avoid using fans as they create a background noise in the classroom. So check if air conditioning is available. If not, then ask your classroom rental service to take care of this beforehand.
In this day and age of technology, it’s very important that your classrooms or training rooms are equipped with the necessary tools and technology. For instance, you may want to allow them to do online research and watch interactive videos during a training session. Have a projector in class to watch videos and slideshows together. Make sure that there is a stable Internet connection with blocked websites, so that students can’t use it to scroll on Facebook. Use a microphone so that the teacher’s voice is loud enough for students to not fall asleep. Make sure that your classroom rental service has these arrangements.
3. Seating Arrangement
The furniture in the classroom should be well-spaced, such that the desks aren’t cluttered together. The instructor should have enough space to walk between the tables. The ‘talkative’ students shouldn’t be sitting together. If there are study groups, have the members sit together. The tall students should be sitting at the back and the shorter ones at the front. It’s always helpful to post a seating plan and have the students follow it.
When selecting the seating layout of your training room, you mainly need to consider two things. The first thing to consider, of course, is how many people will attend your training session. Secondly, consider the style of the training. Whether you training room rental or classroom rental, you want to make sure the layout of the venue complements the learning environment you want to create. In our previous article, we touched upon three of the most common training room layouts. Here are some more options for you.
1. Theater layout
If you like the classroom layout but cannot rent classroom because you need to accommodate hundreds of attendees under one roof, then the theatre style layout is perfect for you. Much like a theatre hall, the training room in this setup would have a center stage and rows of chairs facing the stage for the audience. You can use this layout for seminars, lecture-based training sessions, etc. Unlike the classroom layout, however, the theatre layout doesn’t have tables attached to every chair, which means attendees may have a problem in note-taking, if that’s what they wanted. Also, by its very nature, the theater layout limits audience interaction to a large extent.
2. Banquet layout
This layout consists of multiple round tables set up across a large banquet hall. Around each table, there will be four or five chairs. Plus, there will be a stage in one corner of the room where the trainer would perform. This layout is perfect for training high-level executives who want to sit in groups and interact with themselves while receiving the training. This also helps in networking. The banquet layout offers enough empty space for the attendees to roam around and network with others. However, this setup could be more expensive than others, as it requires a large space.
One common mistake people make when booking training room rental or seminar room rental is they don’t consider the seating layout of the venue. However, this should be one of the first things you should consider when selecting a training venue. In this article, we’ll touch upon some of the most common types of training room layouts and their pros and cons. So let’s dive right in.
1. Classroom layout
This layout is ideal for training a small group of people in a classroom setup. As the term suggests, the classroom layout will have the audience seated in rows of chairs facing the instructor. The focus will be on the trainer or instructor. This style is best suited to lecture-based learning. Mostly, each audience member will have a desk in front of them for placing their laptop or notebook. That means the classroom layout is perfect for events where attendees might need to do extensive note-taking. However, members seated in the back rows may have a problem following the speaker, unless the room is equipped with good sound system.
2. Boardroom layout
This type of layout is ideal for group discussion. The setting usually comes with a large table in the middle of the room and rows of chairs surrounding it. If you are planning to organize an intimate meeting or training session with a few people, consider the boardroom layout as it allows everyone an equal opportunity to see and talk to each other.
3. U-shaped layout
Also known as conference style layout, this setup entails a U-shaped, rectangular table, allowing the participants to interact with each other easily. At the opening of the U, you can place the projector or the trainer’s table. If your training session requires using audiovisual presentations, the U-shaped layout would be a great fit for you.
In order to help your employees embrace your company culture, you first need to think from their perspective. When someone joins a new company, they feel nervous, anxious and perturbed. Even simple things like finding the restroom may seem like a daunting task to them. At this stage, your new employees need your support and guidance.
One way to help them understand your company culture is through training. But before you training room rental or seminar room rental, make sure that you have taken the below steps to help your employees learn your organizational culture.
1. Ask them to shadow a senior employee
In the first few days of work, your employees want to learn by shadowing others. That’s the fastest way to get them acquainted with the surroundings and make them feel comfortable. At this stage, you can assign them a senior employee who they can shadow at least a few hours every day. That way, your new employees will be able to see and understand how the process works in your organization. Shadowing someone is by far one of the most effective ways to start learning anything.
2. Encourage them to ask questions
You can lecture your new hires about your company culture, but the true learning happens when they start interacting with you. So encourage them to ask questions and make sure that you respond to each of their queries. One good idea would be schedule a daily meeting with your new employees at a fixed time. That way they can ask questions at a stipulated time, rather than wondering when to ask.
3. Reward them
One way to encourage your employees to adopt your company culture is by offering incentives and rewards for taking part in activities that promote your organizational culture. Offering rewards to your employees help you in two ways. First of all, it allows your employees to know exactly how to implement the company values. Secondly, it encourages them to inspire others to do the same.
You can attract new talents with an enticing salary package; but you cannot retain them for long, if they don’t fit into your company culture. But the onus of adopting your company culture isn’t only on your employees. You, as an employer, can take some steps to make the job easier for them.
For instance, you can book training room rental or classroom rental and organize training sessions to pass on your company culture to your new hires. There are many other ways to help your employees learn and adopt your company culture. Here are some tips.
1. Lead by example
It’s one thing to preach high values; it’s another to practice what you preach. No matter what you say, your employees are more interested in knowing what you do. For instance, if you ask them to participate in volunteering, but never take part in any kind of volunteering work yourself, you are giving a wrong message to your employees. As a brand evangelist, your job is to lead people by example.
2. Let them settle in
One common mistake companies make is they try to introduce new hires with the company culture right from the first day of work through lectures and training sessions. Instead, give your new employees some time to settle in and feel comfortable with the new environment before you start preaching.
3. Create training materials
Not all the training should happen face-to-face. Sometimes, all you need is to give them well-written training materials. They can read and learn by themselves. When your employees are new, they want to know more about your company culture from difference sources. One of the most effective tools for passing on your company culture could be written materials. But make sure the content is well written in a tone or voice that best suits your company culture.
You cannot leave out toxic people completely from your organization as they are very difficult to spot. Often, a toxic person would be (seemingly) nice to some people, but deceitful to others. It’s very rare that someone would be identified as a toxic soul by every other member of an organization. But that doesn’t mean toxicity at work doesn’t exist. Make no mistake, toxic people are right there working with you or your team every day, but you cannot spot their existence so easily.
While it’s a great idea to training room rental or book seminar room rental for training your employees on how to deal with toxic people, you should know the right techniques before you can train others. We already shared some tips in the previous article. Here are some more tips.
1. Give it back
If a toxic person continuously heckles you at work, it is time to give it back to them. Set clear boundaries for what’s acceptable for you and what’s not. Then don’t allow anybody to cross that limit. Being nice to people doesn’t mean you’ve to take it sitting down from them until it’s too late. You should rather speak up for yourself. File a complaint, talk directly to them or whatever.
2. But don’t overdo it
When complaining about a toxic colleague or taking legal action against them, however, you shouldn’t be too harsh. Remember, you don’t have anything personal against them. You just want them to behave right.
3. Look for positive influence
When you are surrounded by negative people, you can easily and unknowingly be like them. Don’t fall into the trap. One way to prevent the influence of negative people is to mingle with positive thinking people in your organization. Look for colleagues, managers or customers that motivate you to do great work. Spend more time with them.
From the nitpicking type to the jealous type – your employees will probably encounter many different types of toxic people at work – like you did in your professional career. Toxicity isn’t exclusive to one organization. Almost every company has those conniving, mean-minded, jealous, or insecure people trying to pull their colleagues down in an attempt to climb up the corporate ladder.
Probably, the best way to prepare your employees to deal with toxicity at work is through training sessions. But before you rent classroom or book training room rental for the job, here are some ideas on how to go about handling toxic people at work.
1. Stop reacting
You have no control over how someone else would behave with you. But you have full control over how you want to react to their behavior. Toxic people are always looking for vulnerable targets. Don’t be one! Instead, show them that their toxicity doesn’t affect you, even if that’s not 100% true. That way, you can stop give them your power. Once you stop reacting to them, they’ll probably leave you out from their go-to list.
2. Keep distance
If a toxic person sits beside you at your office, it might be difficult to keep distance with them. But otherwise, you should try to stay away from that person as much as possible. The more hard-to-reach you are, the better it is for you. Even if the person sits next to you, it is possible to tune them out with a little innovative thinking. For instance, you can wear a headphone or request your manager to change your seat.
3. Take time
If you were to meet and spend time with a toxic person at work, you should give yourself enough time to prepare for it. Simply meeting with them without a game plan could be catastrophic. Take the time you need to mentally prepare yourself how you’d like to react to different situations.
Most companies have some metrics to measure the performance of their employees, but very few would set professional development goals for them. That’s exactly why employees often lose interest in their job. They often feel like they are not growing as a professional. When their learning stops, employees don’t like their job any more. If you are serious about the growth of your business, you need to find a way to help your employees grow. That might mean training your employees on an ongoing basis. But before you rent training room or rent seminar room to train your employees, you must set professional development goals for them. Here are some tips on how to do that.
Help your employees communicate better
Good communication is critical to the success of any relationship. Professional relations are no exception. And communication is a skill that can be improved through training and practice. You should help your employees learn how to communicate with their clients, customers, managers and peers. Friendly, affable, concise communication channels to and from your employees is the foundation on which goals are set and achieved.
Look at the big picture
It is easy to get lost in your day-to-day operations and daily targets. For instance, when setting goals for your sales team, you may focus solely on how many calls a salesperson should do every day. That’s the recipe for disaster. If you want set professional development goals for your employees, look at the big picture. Consider the mission and vision of your company. The learning goals for your employees should align with your company objectives.
Set measurable goals
What gets measured gets managed. This famous quote by management guru Peter Drucker holds true even today. If you set vague goals for your employees, chances are that you’ll never get concrete results. For instance, rather than saying, “Our goal is to improve communication,” you should say, “We want our employees to respond to 5 irate customer emails every month.”