Category Archives: Classroom

3 Common Event Planning Loopholes and How to Avoid Them

Even when you plan your corporate events down to the last detail, mistakes occur. Maybe it’s not a typical mistake from your end, but the scope of the event changed at the last minute, catching you off guard on the big day.

There could be a problem with your food catering, training room rental, classroom rental, or whatever. The thing is; you should be prepared for sudden changes to your plan. In fact, plan the unplanned for your foolproof success. Here are the three common last-minute hiccups to be aware of and prepare for.

1. A sudden increase in the demand for tickets

This seemingly good news could easily turn into a nightmare if you’re not prepared. Usually, you’ll have an estimate for the ticket selling. But if the demand suddenly skyrockets, you could be a deer in the headlight. So what’s the solution? It is always better to outsource your ticketing and registration to a third party that specializes in the niche. That way, you save time and energy and can rest assured that any ticketing issues will be taken care of.

2. Not enough food

Even when you hire a professional caterer, you can run out of food if more people than expected turn up on the big day. The ideal solution for this would be to look for a caterer that offers 10-15% buffer on the agreed-upon number. For instance, you order food for 100 people; your caterer will have arrangements for 115. In the event of a more-than-estimated turn-up, this could be a lifesaver.

3. Staffing issues

Volunteers and staffs notifying their unavailability at the last minute is a common problem. Grandmother fell ill, not feeling well, relative expired – whatever the reason – if your staff or volunteers let you down at the last moment, it could be a disaster. One good antidote would be to have a reserve bench ready, in case you’d need them.

Of course, there are many more event planning issues that might pop up at the last minute, and we’ll cover more of them. So please stay tuned.

3 More Tips to Develop Persuasive Skills in Sales

All great persuaders understand human psychology. But here’s the thing. You don’t need a degree in psychology to be a master persuader. Great salespeople are master persuaders but most of them probably didn’t read hundred books on the topic. They learned from experience corporate training sessions.

If you think your sales team lacks persuasive skills, you can rent training room or rent classroom to provide them training on how to develop persuasive skills. Here are some ideas.

1. Use the power of reciprocity

It’s human nature to reciprocate. If you treat someone well, chances are that they’ll treat you equally well. If you do someone a favor, they’ll typically want to return the favor. Along similar lines, if you help your customers find the right solution for them, they’ll probably reciprocate by buying stuff from you.

2. Show authority

One way to have more customers follow you is by establishing your brand as an authority in the niche. You can do this simply by offering valuable advice to your target audience without expecting something in return. This requires constant researching, studying, and keeping updated with the market trends. Perhaps your salespeople are too busy to spend so much time on market research. That’s exactly why you need to organize training sessions for them from time to time, so that they can know the latest trends without having to go through the rigorous market survey.

3. Use social proof

Skepticism is a big barrier in sales. In this day and age when marketing shows even a bad product in good light, people are more skeptical about any claim than ever before. Most people now read customer reviews and testimonials before making a buying decision. If your product has a good track record, you should use social proofs to hook more customers to your store. It is by far the easiest and most effective way to convince people to buy from you.

3 More Tips for Training Your Gen Y Sales Team

You know that your millennial salespeople have a short attention span, but that should not stop you from successfully training them. You can still make your sales training programs effective simply by keeping the sessions short.

The good news is; despite the “jellyfish” attention span, the Gen Y people are quick to learn. So maybe instead of a one-hour lecture, give a five-minute video presentation. When you rent training room or rent classroom, make sure the room has all the necessary equipment and modern facilities. Here are some more tips on training the new generation salespeople.

1. Foster collaboration

The Gen Y loves to share and work together. So you don’t have to give lectures on the importance of breaking work silos. They already know the benefits. All you need is to create an environment where collaboration can thrive. Even in your training sessions, encourage peer-to-peer training and mentoring.

2. Offer incentives

While money is not key driver for most millennial salespeople, instant gratification is. From fast food to Uber service, the new generation is used to getting everything immediately. They don’t want to hustle or wait too long for a reward. While you can set a long-term goal for them, make sure they also get incentives along the way.

3. Give them more flexibility

Not everyone learns the same way. Different people have different ways to learn. The new generation salespeople are more reluctant to accept any set rule for learning. You need to give them the flexibility, so they can learn at their own pace. Plan your training programs in a way that does not require everyone to follow the same path. The more flexible your training program is the more chance it has to be effective for most attendees. Keep this mind when designing your sales training programs.

How to Train Your Gen Y Sales Team

Millennial salespeople have a different mindset. Most entrepreneurs fail to understand that mindset and that’s exactly why they struggle with training their Gen Y sales team. But it doesn’t have to be that way for you.

Before you book training room rental or classroom rental for your next sales training event, do some research. Knowing a few things about how the new generation thinks can make a huge difference in your approach to training them. Here are some tips.

1. Know what motivates them

Guess what? It’s not the fat paycheck. Most people in their 20s are now staying with their parents. They are in no hurry to get married and raise kids. For most of them, making an impact is more important than making more money. They find it more fulfilling to give back to the community. In order to motivate your Gen Y salespeople, you should focus more on things like how your product or service is going to make the world a better place and less on how much money they can make in the process.

2. Help them learn more

Perhaps your Gen Y sales team has some members who are over-qualified for the job. That’s because most parents nowadays leave no stone unturned to educate their kids. As a result, you’ll find entry-level sales executives constantly looking to learn more. They want to know the ‘why’ of everything. As long as you can satiate their quest for more knowledge, they’ll do anything for the job. So arrange more training sessions. Help them learn and grow.

3. Give constructive feedback

How you give the feedback matters a lot. Yes, it should be constructive feedback. The Gen Y kids have been getting pats on their shoulder all through their school or college. You need to continue the trend. Be nice to them even when you’re giving them a negative feedback.

3 More Ideas for Training Your Customer Service Team

Your customer service representatives should have good communication, persuasion and listening skills, among others. The good news is these skills can be nurtured and developed through training.

If you are planning to rent training room or rent classroom for your customer service training, you may be interested in knowing a few things about how to maximize the impact of the training sessions. So here are 3 more ideas for training your customer service team.

1. Sessions on avoiding the ‘NO’ word
While you don’t have a solution to every customer problem, there’s a better way to decline any client request. Saying “NO” on the face is not going to make your customers super-pleased. So how can you decline them without actually pronouncing the word “NO?” Well, some people can do this better than the others. This is a skill can be learned. So organize a training session where you can train your customer service team how to avoid the negative word. You can divide your team into two parts, with one team playing the role of customers and anther playing customer service representatives. After the session is over, review performance of both teams and give them feedback, wherever necessary.

2. Help improve their online communication
If you’re running an online business, chances are that most your customer interactions occur via email and chat messages. That means your customer service representatives need to have great email communication skills. You can rent classroom to train the basics of email and chat messaging. Remember, written communication is a whole new ball game.

3. Organize improvisation classes
Improvisation is the ability to think on your feet. Not everyone is born with this skill. But one can improve their ability to improvise through practice. That’s why you need to organize improvisation classes for your customer service team from time to time.

How to Train Your Customer Service Team

Customer service representatives are the face of your company. Whether they interact with your customers face-to-face, over the phone or via chat messages, their style of communication plays a major role in shaping your brand’s perception in the customer’s mind. No wonder top companies spend top dollars to provide training to their customer service representatives. But, before booking your training room rentals or classroom rentals for customer service training, consider learning the below tips.

Record customer interactions

Every day, your customer service representatives handle a large number of customers. Some of those interactions may go wrong. It is important to look back at those to see what went wrong. For instance, if you’ve recorded conversions between an irate customer and your service representatives, you can later sit with your team to show them where they could have asked a different question or used their listening skills or showed a little empathy in order to create more positive outcomes.

Have your customer service teams play memory games

Calling your customers by their names can make a whole lot of difference. But understand that your customer service executives interact with hundreds of customers every day. Remembering everyone’s name is an uphill task. That’s exactly why you should encourage them to play memory games as part of their training.

Use mock calls for the training

One way to improve the telephone skills your team is by training them through mock calls. For instance, your new employees can play the role of a telephone operator, while your seasoned callers can play the role of an unhappy customer. Let the conversation happen and then review the whole thing to find out areas where the trainee could have done better. It is also important to give proper and timely feedback about each training session. Otherwise, their learning remains incomplete. You can also involve some of your management staff in the review process.

3 More Ways Salespeople Can Improve Active Listening

Let’s face it. Most salespeople are extrovert, outgoing and talkative. In fact, recruiters consciously seek these traits in a salesperson right at the time of hiring them. While it’s true that the job of a salesperson is to convince or persuade others, but talk without substance is cheap.

As a business owner or sales manager, you must teach your salespeople how to listen actively. Talking without listening can turn off your prospects. In fact, you should rent training room or rent classroom to train your salespeople on active listening. Here are 3 more ways your salespeople can improve their active listening.

1. Feel the emotion

When the customer is talking, do not just listen. Try to feel the emotion behind the talk. Minutely watch for the use of words. For instance, if a customer says words like high budget, expensive, low cost, etc., you can safely assume that the person is concerned about cost. On the other hand, if someone says words like brand, quality, impression, reputation, top-class, etc.; you can assume that they care more about quality. To understand the emotion and pitch accordingly. These are certain things you can teach your salespeople.

2. Focus on personalization

Maybe the customer called you before visiting the store. Maybe they told you something about their kids. Or perhaps, they happened to tell you the name of their pet. You must remember these things and use them later in your conversation with that customer. This will help give the conversation a personal touch. Personalization works wonders in sales.

3. Give feedback

Another way your salespeople can improve active listening is by giving feedback to the customer. When the customer is talking, the salesperson should look for opportunities to react or give a quick feedback. This not only improves their active listening skills but show your customer that the salesperson is on the same page with them. For instance, if someone is talking about a recent achievement, your salesperson can say, “What a great achievement!” This simple gesture can go a long way to establish trust and bonding.

A successful Training seminar event

How to Help Salespeople Improve Active Listening

In this age of readily available information, your salespeople need to change the way they used to interact with their prospects. Studies say most customers read online reviews and comparisons before coming to a physical store. That’s exactly why they don’t need a salesperson to know the product features and pricing. Instead, they might require customized help. But providing customized assistance to customers is not easy. It requires active listening. If your salespeople don’t listen to your customers actively, they won’t be able to offer tailed help. Here are some ways you can help your salespeople improve their active listening skills.

Focus on listening

One common problem with salespeople is that they listen but don’t hear. They wait for their turn to speak so that they push their agenda on the customer. This technique has to change. So tell your salespeople to concentrate on what the customer is saying. If required, they can ask questions to understand the customer’s thoughts, needs or concerns. Active listening is a skill and it can be improved with training. You can consider booking training room rentals or classroom rentals to organize training events for your sales team.

Hold the urge to interrupt

Salespeople are often tempted to interrupt the customer in the middle of their talking. This shows that they don’t value the other person’s opinion. If you don’t take the time to listen to your customer’s pain points, you are not sincere about solving their problem. So ask your salespersons to stop interrupting the customer. Instead, they should allow them to speak more.

Validate your understanding

Even when you listen carefully, you may miss certain points or have gaps in your understanding. In that case, it is important to ask follow-up questions to the customer. One good idea is to paraphrase the points in your own words so that the customer can validate your understanding instantly.

How to Help Your Employees Build Soft Skills

Recent researches and studies have reiterated that development of soft skills in employees goes a long way in enhancing the company performance at large. It is not the skill sets but cultural alignment in employees that spell success. So, if you are planning to rent training room for a session on the importance of improving soft skills, you are surely on the right track. Here are some ways to help your employees build soft skills.

Attempt a holistic assessment

Most business leaders commit the mistake of assessing employees only on the basis of their performance at work. What they don’t understand is that performance of employees does not depend only on hard skills but also on soft skills. For instance, an employee with leadership mentality is more likely to take ownership at work. Hence, employers should do a holistic assessment of their employees, and provide them training for both personal and professional development.

Plan periodic improvement programs

When you rent classroom and spend your time, money and resources for the overall development of your employees, it makes them feel important. But, to get the real results, you need to organize your soft skill training sessions at frequent intervals. Ideally, you should prepare a proper plan on how many sessions you want to organize per year and what topics will be covered in your respective sessions.

Lead by example

The best way to help employees in improving their soft skills is to lead by example. You will need to establish a work culture and environment that can act as encouragement for your employees. Leading by example is extremely important for a manager. If you wish to foster a spirit of collaboration and flexibility in your organization, you will need to show them how to do it by fine-tuning your own approach.

Soft skills go a long way in fostering success. It is important to chalk out a comprehensive growth and development plan for ensuring continued improvements.

3 Employee Training Tips for Small Business Owners

Ask any small business owner, and most of them will tell you they know the importance of training their employees, but don’t have the budget to organize training sessions on a regular basis. This is a common problem. When SMBs have to cut their budget, the first thing they target is the training budget. However, with a little planning, it may be possible for you to not only save money on training room rentals but also make your training programs a success. Here are some tips.

1. Choose in-house specialists

If you are running a small business, the number of employees would be limited. As the owner, you are likely to be well versed with the strengths and weaknesses of each employee. Therefore, instead of hiring experts from outside, it will always be a good idea to choose someone from your staff to conduct the training sessions. For instance, if you have an employee with excellent computer skills you can ask him to conduct a session on the same. This will enhance engagement and will be cost effective too.

2. Incorporate employee interests in your training programs

There is indeed no point in organizing training sessions and paying for classroom rentals unless your employees are motivated to learn. You can plan programs but cannot force them to pay attention! This is why incorporating employee interests in training programs is important. Consider circulating a questionnaire enquiring about the same. Incorporate them for best results.

3. Keep in mind the generation gap

This becomes a challenge while planning training sessions for small businesses because the employee strength is less. Owners often have the tendency to club together different age groups in one session! This is a gross mistake! The older generation might not be privy to fresh ideas or technologies as the modern generation!

Training sessions conducted for small or medium-sized businesses need to possess a personal touch. After all, small businesses often function like a large family unit and it is this sense of togetherness that keeps them going.