If you’re new to training, you may be one of those thinking that adults can be trained with traditional techniques used in schools and colleges. It would be true if you were living 20 years in past, today things are quite different. Along with enhanced abilities and capabilities adults possess, technology has made a huge impact on their knowledge and thinking. Unlike past, when classroom setups and practical training used to dominate training industry, things have changed because of the influx of hi-tech equipment, better training facilities and result-oriented tools.

Moreover, researches have indicated that adults require far better techniques and more focused approach in order to understand new concepts and learn new traits. That’s because they have concrete thoughts and concepts which may be difficult to alter.

As a trainer, you need to understand different patterns of learning, to make your training effective and profitable for your organization. Here are some major adult learning principles, along with important training techniques to help you create result-oriented training sessions.

Principle – 1: They Want To Tell The World What They’re Capable of

You can expect a wealth of knowledge backed with practical experience in adult training sessions. Adult learners are likely to share their stories with you and other trainees.

Technique:

You should encourage them to share relevant information. It always helps improve the quality of training. The best way to engage them is to include activities in which they can use their knowledge and skills.

Principle – 2: They’re Self-Directed And Decision Makers

As adults are better decision makers, you can expect them to argue and disagree on some topics. They are self-directed individuals and prefer their instincts over external sources.

Technique:

Minimize arguments and conflicts in training by introducing problem-solving activities. Put them under different situations related to their position as employees, and indicate where they make mistakes. If someone comes up with a better solution to a problem, accept and appreciate him.

Principle – 3: They Follow Different Learning Styles

They may disapprove the way you train them. So, be prepared to respect the way they’re comfortable with.

Technique:

Don’t force them to learn your way. A flexible training is far better than one-dimensional training.

Principle – 4: They’re Willing to Participate

By preventing them to participate in training, you’re actually increasing the level of boredom. It means, you will not reach anywhere with all those manuals and training scripts.

Technique:

Include presentations, role plays, quizzes and discussion sessions to assess how much they have learned.

Principle – 5: They Get Motivated By Meaningful Information

They can understand what’s relevant or irrelevant to their job. They might show reluctance or straight forward discontent if you try to engage them in seemingly irrelevant activity. On the other hand, they’re keen to take part in activities corresponding to their jobs.

Technique:

Emphasize on content and clearly indicate the outcomes of activities that coincide with their original job.

TrainingRoomSG.com offers affordable training room rental in Singapore and provides well furnished facilities to deliver professional training for employees. All you need is, read and research your participants to add variety in your training. This is the only way you can help organizations get quality workforce and best results.

Whenever you hire a new employee, you gamble. You might get another creative, talented and profitable member in your team, or you end up getting a machine that performs specified tasks, not more than that. He might be the best creative liar who slacks on company time and leaves within a month. Small businesses deal with this issue more often.

To help you minimize risks of hiring less competent people, a potential training process is the best tool that carves new hires into ambitious and creative workers. In fact, majority of those leaving the company within a month say that the company lacks proper training setup, including a classroom where they can get theoretical knowledge about operations.

But before you call a meeting on devising a solid training plan for new employees, understand what you need to do.

Prep Tips Employee Training

1. Assess your business and its scope

This step is vital for you to hold on to your employees. You’re investing in them and you should secure your investment by elaborating how your business provides learning and growing opportunities, and how what they need to do to become leaders in future. If new employees understood your vision and their job description, chances are, they will stick with you for a long time.

2. Create a training manual

You must have operations manual of your business. Add the basic operations, overview of extended operations and complete procedure of how your business works. Incorporate and elaborate initial-level activities through pictures, graphs, flowcharts and bullet text. Add technical jargon with a complete guide so that your employees can learn quickly. You might want to include policies and procedures and information related to probationary period as well.

3. Plan employee training

On the basis of training manual, evaluate your employees and pick the best ones who can train on technical aspects better than the heads. Still, you might need a skilled trainer to assist and direct these employees throughout the training. Secondly, divide the training into different phases with proper time frame. In orientation phase, start by introducing yourself, followed by the management, including heads of the departments, HR, manager, team leaders, supervisors, administrator, trainer and his assistants, and other related people.

Critically analyze these procedures and organize training steps. Other people have also have to play their part with small presentations, introductory sessions, Q&A and more. However, the onus of training lies on the person who delivers technical details of work.

4. Assess the place

Place of training is the part of Training Needs Assessment, and it should be well supplied with equipment and every kind of accessories. Depending upon the nature of business, they maintain a small training facility, but it may be insufficient. Small business these days, rent training room facility because of the lack of space and supplies. The irony is, instead of looking for affordable options, business ignore the importance of theoretical knowledge related to operations.

5. Formulate your training strategy

Lastly, you need to assess the whole program in terms of time and cost, and make necessary adjustments where possible. While training remains their as the vital element of your business, it must ensure ROI based on productivity, quality and consistency.

If you need seminar room for your event, visit us at www.TrainingRoomSG.com/seminar-room-rental

High customer service turnover is not a new thing, yet it’s a big concern for small-scale businesses. As you know, high employee turnover proves to be a financially costly for businesses. At the same time, it’s not necessary for every customer service department, as there are some good businesses where customer service representatives have been working happily for years. Before you climb down into tips and tricks to reduce employee turnover, better understand why you’re dealing with it.

What Does High Employee Turnover In Customer Service Indicate?

Complexity of product:

You cannot expect your employees to understand each and every aspect of products. Most of the time, they have to deal with a large variety of them. Then there are tiers, value added services, changes in return policies, increased taxes, shipment policies, refund policies and much much more. On your part, after giving them a small refresher for 15 to 20 minutes, it’s job done. Now they’ll understand themselves, isn’t it?

Plenty of high potential employees leave every year with a firm decision of never to look back at this job again. That is, because, they find themselves short of knowledge.

Lack of rewards and benefits:

You hired them on a fixed salary and set sky-high targets to achieve. Rather than thinking about getting perks and privileges, employees dwell in fear of losing their jobs.  Initially, out of all enthusiasm, most of them might show above average performance. Real problem starts when they start to show reluctance and you start to get uncomfortable with their attitude. Are you satisfied with your incentive plans? It doesn’t matter if you do. Your employees have rejected it!

Lack of idea sharing

Companies that never change with time, face far greater challenges that employee retention. If you wonder you’re the only one who can think and make the right decisions, you’d never have to read these lines at the first place. There may be others who may not be as gifted as you, but they talk to real customers. Your employees are the best resource to find out what’s changing around and what needs to be done to adapt that change.

By now, you must have some issues of your own, but first, you need to improve on these factors:

How to Improve

1. Develop a continuous and recurring training schedule which must be based on all aspects of your operations. You may consider getting a seminar room rental for product refreshers and updates. A good training room environment that encourages employees to focus on their current competence level , is vital for better training. Organize these refreshers in classroom rental and let them share their ideas as well.
2. Your incentive or bonus plan must have realistic and achievable targets. Encourage top performers to maintain their efforts by means of appreciation, relaxation and other benefits. Prefer senior and experienced employees during promotions or inter-department transfers.
3. Conduct one-to-one sessions in which employees can share their experiences and suggest solutions to a number of issues.
4. Send them timely performance updates. Pay attention to their flaws and help them minimize errors.

Contact Us if you would like to book an affordable and convenient training and seminar rooms.

It’s not just the knowledge that made you a good trainer. It’s not just your delivery style that gave you a reputation. It’s about knowing the end results. There is no doubt that trainers bring value addition with their skills and experience, but training is made successful by trainees, i.e. when they rate them as “Good”.

In order to make training effective, trainers need to understand how they are going to be evaluated. By sticking to the principle – “End is more important than means”, you’ll have clear understanding about what is expected of you.

Training Evaluation Form

The form contains simple multiple-choice questions related to following things:

1. Qualities of trainer

Trainers are evaluated on the basis of their knowledge, enthusiasm, patience, acceptance, intellect, readiness, preparation, behavior, and most importantly, the overall presentation.

Read 6 Qualities Of A Great Trainer to get more information

2. Quality of training

Organizations take this aspect very seriously. They want to know the level of appreciation (or disappointment) of trainees.  This section of evaluation refers to trainee’s expectations and acceptance, level of instructions provided, duration, punctuality, quality of training equipment and material offered, training facility, and the overall satisfaction level.

Singapore offers great training and seminar room rental facilities to everyone, from smallest to largest businesses. Organizations want to ensure high-end training environment. It’s obvious they’d pay to get the best training room rental facility. Now, whatever is left for an effective training rests on your shoulders.

Tips to Conduct Effective Training

Here are some important questions related to trainer’s method of teaching. Each question has 4 possible answers, ranging from poor to excellent. Learn what’s left to make a nice impression on audience.

Training Tip: Do some research prior to sessions. Add facts & figures and other industry-related information to make your training interesting

Training Tip: the key is to keep their involvement in balance. Don’t go to deep in details; tell them about relevant sources and useful links to get details.

Training Tip: Avoid annoying questions by simply saying, “I’ll gladly give my reply on this one after the class, because it has such and such details”.

Training Tip: Raise your level by continuously monitoring their work during practice sessions. Tell everyone if someone finds, or asks something special (that you forgot to tell).

Training Tip: To stress on certain points, refer to tips and advice of industry experts, and latest researches relevant to the field.

Training Tip: This is something you have to take care yourself. But don’t be too formal to scare them away.

Training Tip: start with 60/40 rule (60% of the time for lecture, 40% for practice and follow-ups) then gradually reduce lecture time to 40% in the final stages of your training.

Training Tip: read about presentation skills, communication skills, management skills, time-management skills and leadership skills.

In addition to these, they will also rate the overall environment and the quality of equipment used in training. Make sure the classroom rental provides nice and comfortable space for training. The management may decide to continue renting the same venue for training in future.

In countries like Singapore, you can see a lot of public speaking sessions, training and seminars. The reason is, the place offers so much to potential businesses and seminars can serve their purpose better. Your employer can get the best seminar room for rent, but he would be keener to sell his product through you – his best speaker.

Conducting a seminar isn’t as easy as it looks. Not too many people would suggest giving a public presentation because of the skills it takes to attract, engage and convince your audience. So, here are some steps to make your seminars successful.

Things to do before “The Final Day”

1. Know Your Prospects

The first words of advice from any expert speaker would be “Know Your Audience”. Its quite imperative that you do it for them so better understand them. Evaluate their demographics and prepare yourself!

2. The Real Deal

Without going too deep into it, let’s jump to action points.

• Introduce and show the “Big Picture”. Your introduction holds the key to help attendants follow you, or spend the rest of the time texting.
• Not to mention that the body must be appealing with to-the-point script. Add all the relevant points. It depends upon the message how many points you can create, but it should not contain less than two points. Three will be awesome. Then add details, examples and anything that make sense.
• Moving onto the closing, it should connect each point and must be brief. It should have a few suggestions and actionable points.

3. Visual Aids

Jot down elements that you want to present through attention-grabbing visuals. Do some research and find out the latest techniques to make visuals more interesting. While over-head projector and multimedia projector is offered by almost every seminar room rental company in Singapore, its better to try and test results for satisfaction. Some other items include posters, brochures, interactive models and pictures etc.

4. Practice

Even if you’re seasoned performer, don’t ever avoid practice! It helps make you relaxed and professional throughout the seminar. Ask your peers to join in and give feedback and suggestions regarding your style, tone, order and gesture.

Things to do “On the Seminar Day”

5. The Setup

Arriving early is important to make last-minute adjustments in the seminar room or especially if you have rented a training room which are you are unfamiliar with.

• Check all the equipment, items, backups, refreshments, attendants list, feedback papers, stationery, your visiting card and other things.
• Go through your list of items quickly.
• Greet your guests and help them to their designated seats.
• Take 5 minutes alone (anywhere in the premises).

6. Give Your Best

You can only give your best by sticking to the topic and outline. You know the scope and limitations of your seminar, and going beyond the topic will consume extra time which is the last thing you would want. Some tips may be:

• Be clear and polite.
• Speak slowly and maintain loudness
• Change your pitch to emphasize
• Pay attention to questions because it’s a good sign for you
• Don’t rush to end certain points that need more elaboration. You can always skip some details in the next point.

7. Be There!

After conclusion, wait for your audience to ask questions; give feedback; or follow you up and purchase your product or idea.

Learning takes place in every stage of life. Even if you’re aware of it or not you’re going through continuous learning process all the time. For example, when you forget to save a word document in your PC and all of a sudden, your PC shuts down because of a power failure, you’ll learn something, don’t you? It is an incidental learning. But the there are more structured and planned learning processes.

In order to meet latest trends and to educate employees on new machinery or practices, organizations tend to spend on training and development programs. It happens in services industries, particularly in departments that deal with customers throughout the day. While training is inevitable for new employees, existing employees need refreshers and training on new products, as well as the modification in existing product line.

In advanced countries like Singapore, scope of training is broader because every day new business emerge in the scene and new technology is being introduced. Thus, training and development has become a continuous cycle for both, new and old employees. This is the reason why training room rental industry has been getting a lot of attention. Now, you can rent classroom and hold a training session for your employees, anytime you want.

Following are some of major responsibilities of organization to hold successful training for their employees:

1. Job Description

Formulation and provision of well-crafted job description is of primary importance. All training activities are largely based on this important foundation. Employees are concerned whether particular training would help them improve performance, and they tend to show their response according to the importance of training. A clear description along with the need assessment will be more helpful in getting their attention.

2. Improvement in Competency

Competency level is different among employees and it is your responsibility to improve their level by assessing their flaws and use best possible ploy for training. Some employees lack basic competence, so, a good training program becomes an opportunity for them to remove their flaws.

3. Develop Understanding

Organization must have good knowledge, abilities and skills to deliver comprehensive training on all necessary aspects. After the training, the employees must have clear idea about the goals of the organizations and necessary means to achieve them.

4. Continuous Training

It’s not a one time activity. Training must be recurring and there must be ample amount of learning opportunities for employees. Be it an incident with the client; a report published by government; or anything important related to operations.

5. Individual Improvement

Organization is also responsible to explain the process and encourage them to individually develop themselves for improved performance. What is expected of them in future and how they should improve are the basic purpose of any training program.

6. Support Ideas

If anyone comes up with a learning opportunity, organization must support the idea and provide resources so that every single employee should learn.

7. Encourage Employees to Share

Organizations must encourage employees to share their everyday experiences. It’ll help find something worth learning.

Hopefully, these responsibilities will help you develop a good foundation for employees training and development program. Don’t forget that you can rent training or seminar room for any kind of learning opportunity.

Students or trainees might forget what they were trained for, but they will surely remember the trainer because of the way he communicated throughout the session. It’s totally natural that the trainees won’t remember how the seats were placed, how good was the equipment, or whether or not you gave an in-house training or conducted a session in some rented training room venue. The only thing they remember is how effective was your style and presentation.

If you’re lucky to be in Singapore and you’re working somewhere, you must have taken a few training sessions in order to keep yourself updated with new things related to your profession. As an experienced professional, you can easily realize that small things made huge differences. You must have remembered the funniest incident in a training room, or you can easily refer to few jokes shared by your trainer. These are the things that develop interest in sessions especially when the subject matter is dry enough to make you drowsy.

5 Methods to Make Your Training Interesting

If you’re having butterflies in your stomach and you’re preparing for your first training session, or a seminar presentation, these lines will help you conduct a memorable session.

1. Add fun in learning

Chances are, your training session will have a boring topic and it’ll be full of complicated theories and concepts only few will understand. By adding elements of fun, you can develop their interest in the topic. Then there’s more related to fun:

• Participants will understand the message easily
• As you work your way to remove silence and shyness, the participants will come up with queries and their own problems.
• They can respond to your questions in a better way.

2. Don’t hesitate to add humor

Humor always keeps attendants motivated and enthusiastic. Moreover, you can elaborate your point with statistics and related theories. You’re not allowed to tell jokes because someone might feel offended. Use self-deprecating humor to keep their interest alive.

3. Give a professional package

Take help from modern equipment and materials to add value to your session. Make sure to throw a complete package full of interesting presentations, latest statistics and modern equipment. A thoroughly professional package makes the right impact on your attendants and they will understand the importance of training. Rest assured, you will find all necessary items in classroom rental that make your session a memorable one.

4. Encourage participation

A thumb rule of effective training is to divide the time tactfully. A good training session comprises of 20% of teaching time and 80% of training time during which participants practice in groups. Encourage your trainees to speak candidly and enthusiastically. In this way, they will give more than 100% and learn quickly.

5. Build their self-esteem

Today, when companies tend to stress more and more on training, employees tend to lose interest because they rarely find these sessions helpful. It has become a common perception that companies conduct training to accumulate money. As a trainer and coach, your job is to build their self-esteem and educate them how they can implement your training in their work.

Everybody knows Singapore is the land full of opportunities for every kind of business. The place offers educated labor, favorable conditions and some great clients to work with. At the same time, natives have made sure the workforce stays updated with new trends and professions and improve their skills through short-term training.

With some remarkable training venues and advanced training equipment, the place has every good reason to establish your business and train local people according to your own requirement. Even if you don’t own a facility, you can get rent training rooms in suitable locations at reasonable rates.

In connection to this, you may want a local hand to train your employees, in order to get the best out of them. So, what things should you consider that separates an ordinary trainer from a great one?

Here are some qualities of a great trainer to help you find the best one:

1. Complete Command Over Training Material

It is expected of a trainer that he must know each and every word of the material so that he can relate to real life examples. In connection to this, he must be able to provide authentic and complete information to every participant.

2. Energy and Rhythm

Maintaining energy is important and great trainer knows how to tune his energy level according to that of the class. Making dry content engaging and attractive is the art and that’s where great trainer makes the real difference by adjusting his delivery and including interesting fill-ups in the middle.

3. Preparation and Practice

Practice is essential. It helps keeping the lectures and training easy and less complicated. Besides, it’s quite awkward if the trainer keeps looking into his notes, which affects the flow of speech. You must have experienced such training sessions and how boring they turned out. Practice doesn’t mean you go through each and every topic, you also need to use the equipment as well.

Classroom rental offers different training equipment to increase the interest of trainees and keep them on tract all the time.

4. Readiness, Encouragement and Engagement

To make a training more productive and result oriented, a good trainer engages his students to share their past experiences related to previous jobs. Remember, they’re here to learn new things and they can only do so by understanding them in their own ways. So, a good trainer allows cross-pollination to illustrate the material and talk to his students at their level.

5. Self Satisfaction

Training is a profession that demands great research skills. Trainers are expected to be on their toes and deliver 110% all the time. The more they research the more self confident they are, in order to satisfy the demands of their students. Research helps them stay on the topic and dig deeper, and make their training easier to grasp.

6. Organization Support

Here, you, as a business owner, are responsible to provide your trainers with best facility, equipment and opportunities to grow. In general, trainers’ burnout rate is high and it depends upon how supportive is their organization. If you give them sufficient amount of time to prepare and reasonable breaks, you will actually increase their professional life.

In Singapore, different kinds of seminars are being held by some learning centers and education institutes. Unlike traditional seminars, these seminars are different, because:

• They are focused on enhancing student’s intellect
• They have flexible teaching process,
• Participants from different walks of life may attend them
• These seminars don’t follow specific setting

The purpose of such seminars is to improve communication and enhance thinking process. Following are the four types of seminars that can be easily arranged in a seminar room:

1. Community seminar

These seminars involve adults with some common purpose which may be figurative or literal. Such seminars are organized for people who are facing difficulty in their work. Community seminars are held to improve collaboration among two parties with different views. For example, a dialogue between retired individuals with very low pension, and concerned government officials builds collaborative understanding and promote thinking process.

Similarly, a seminar involving parents, teachers and students is also a community seminar, but it’s different from traditional “Parent-teacher meeting” or an “Annual Report-day”.  It involves input from parents and other community members, in the form of experiences and ideas to improve the level of education.

2. Content Area seminar

This type of training seminar is integrated with typical classroom setup. The idea behind introducing content concept into the classroom is to encourage students to think objectively about their curriculum. You can introduce content area seminar at any stage of the course, and can design a seminar specifically for your course.

For example, you can organize a faculty seminar for business students and motivate them to enroll into professional accounting courses. You can do so by introducing ACCA, CA and ACMA professionals and let the students discuss their concerns. Content-area seminars may also be helpful in the middle of any course, when students can talk to professionals regarding what they studied in class.

To do that, and to attract more students, you can rent a proper training room and have good setup and create awareness about the course you’re offering. The content area seminar will help you:

• Promote the purpose of your course, training or subject
• Students can relate to real life examples where they can implement it

3. Faculty seminar

Faculty seminars involve individuals who are experienced and they can share their ideas about the profession. It means, adult learners, like teachers or faculty members can sit and share their ideas that they can put into practice.

Such seminars can change education culture and give new learning experience to students.

4. School-Wide seminar

As the name suggests, these seminars are designed for schools, to create and promote unified culture. These seminars are normally held in a large place, probably school’s assembly area. Every student and teacher is required to participate in it. As the purpose of seminar is to strengthen the school culture, there is set of planned questions and texts. Seminar leaders may alter the questions according to their requirements.

These seminars may be new to some education institutes but they can change the way of learning and create the importance of studies among students.